✅ For Hotels & Accommodation
Start engaging with your guests directly from the minute they book and help your guests communicate with your staff whenever you need.
In this article:
Receiving and replying to messages
Replying via the Vamoos Portal
Introduction to Messaging
- Messaging on the Vamoos app is a great way to ensure your guests have the perfect tool to stay in touch
- Likewise, it provides you with the ability to have a pre-built communication channel
- Using a simple chat layout, the Vamoos messaging system can be used without hassle by your guests
Access settings
- You can select who can access the information, through the Access Settings.
- You can have Daily Activities available at all times, only during your guests' dates of stay, only to those with passcodes or not show the information at all
How to set up Messaging
- To set up Messaging, go to your Vamoos List and go onto the property you are editing, or create a new one
- Head to the Messaging section, which you will find on the left-hand side menu
- Messaging is turned off by default, click the Settings button to turn it on
- You will then see a message that says Set email address(es) to activate messaging, press the Add button to add an email address
- When a client sends a message through the Vamoos app, you will receive an email notifying you of the message which you can then reply to
- So add the email address in this box of the person that will be receiving & replying to your clients' messages (e.g someone on the front desk/looking after the property)
- You can add one or multiple email addresses that messages will be directed to
- Different emails can also be set up for before/after and during your guest's stay and this will allow different teams to communicate with the guest at the relevant part of their stay
- You can also adjust the dates when the selected 'during' email is active.
Receiving and replying to messages
- When a client sends a message there are two places you will receive the message and have the ability to reply. These are Email & the Vamoos Portal:
Replying via email
- When a client sends you a message on the Vamoos app you will get notified via the email address that you enter in the settings section (see the above section for how to add this)
- If you would like to reply via your email, you can simply press 'Reply' in your email inbox and type your message
- This response will go through to the app of your client - simple!
TOP TIP: When replying to messages via your email inbox, it is important you remove any email signatures
Replying via the Vamoos Portal
- When a client sends you a message on the Vamoos app, it will also appear in the Messaging section of your property which you will find in the left-hand side menu
- You can then reply directly in the chat box and will be able to see the full conversation history
- If your guests have inserted their information, this will display here so you can see who it is messaging you, and when their check-in and out dates are (find out how to make sure your guests insert this information when logging in)
If you have any further questions or need help with this, you can contact us at support@vamoos.com.